AOD Case Manager

Sapphire Health & Wellbeing Service

Sapphire Health & Wellbeing Service are seeking an experienced AOD Case Manager to provide integrated and coordinated community-based treatment including case management and support to clients and family members impacted by alcohol and other drug issues.

Click here to download the full position description.

Key Accountabilities include:

  • Provide integrated and coordinated care alongside consortium partners to meet clients’ holistic needs
  • Provide assessment, case management, counselling, and support services to assist clients and their family/friends to improve outcomes and reduce harms associated with drug and alcohol use
  • Provide culturally responsive services to clients, families and communities impacted by substance use
  • Develop collaborative working relationships with consortium partners, Local Health District Mental Health and Drug and Alcohol Service, other health and community services, key stakeholders, and other Directions programs
  • Participate in ongoing quality improvement and safety framework

What we would like you to have:

Qualification and Experience

  • Qualification or currently studying towards a qualification, in Counselling/Social Work/Psychology/Nursing/other relevant field and/or Certificate IV in Alcohol and Other Drug Work or equivalent, or willingness to obtain
  • Experience working in the Alcohol and Other Drug sector

Skills, Knowledge and Capabilities

  • Well-developed understanding of the impact of alcohol and other drug use and the associated issues this client group may experience, including physical and mental health and other co-morbidities
  • Good working knowledge of evidence-based treatment, harm minimisation, case management and support strategies
  • Demonstrated capacity to work with clients using a person-centred approach
  • Excellent communication and interpersonal skills
  • Ability to use Client Information Management system and associated software
  • Demonstrated ability to develop collaborative working relationships with other programs, partners, and external agencies
  • Ability to work competently in a cross-cultural environment
  • Thorough understanding of the importance of personal and professional boundaries, ethical behaviour, policies and procedures


  • A commitment to the mission and values of the organisation
  • A commitment to the principles of harm minimisation
  • Ability and a commitment to effectively engage with staff, and with clients from a marginalised background, in a non-judgemental courteous and respectful manner
  • Willingness to travel regularly within the NSW region and to the ACT

Other Requirements

  • A current Senior First Aid Certificate or willingness to obtain
  • Willingness to undertake the 4 core competency units in the Certificate IV in Alcohol and Other Drug Work if required
  • Employment is subject to a satisfactory AFP National Police Check and NSW Working With Vulnerable People Check
  • Australian Citizenship or suitable rights to work in Australia
  • Current Driver’s Licence

What we offer:

  • A flexible and supportive work environment
  • Salary at SCHADS Level 4 plus superannuation, commensurate with qualifications, skills and experience
  • Generous salary packaging benefits
  • 17.5% leave loading
  • Professional development and training opportunities

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

All appointments will be conditional upon having a NSW Working with Children Check, current First Aid and CPR certification, and a satisfactory National Police Check.

Contact [email protected] for more information.

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